Complaint Letter Template
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Send by certified mail with return receipt. Fill in the brackets.
[Your Name]
[Your Address]
[City, State, ZIP]
[Date]
[Mover Name]
[Mover Address]
Re: Complaint — USDOT/State License #[____] · Move date [____]
Dear [Mover Compliance Officer],
On [date] I contracted [Mover] for a household-goods move under estimate #[____] (binding / nonbinding). The following problems occurred:
- [Describe issue — e.g., final charge exceeded estimate beyond the lawful 110% nonbinding limit]
- [Describe damaged / missing items and their declared value]
- [Describe any held-goods or payment-demand issue]
Under 49 CFR Part 375 and applicable state law, I request resolution as follows: [refund / repair / replacement of $____ by [deadline]]. If I do not receive a response within 30 days, I will file with FMCSA (1-888-368-7238), the DOT OIG, and my state regulator.
Sincerely,
[Your Signature]
[Your Phone] · [Your Email]
Attach: estimate, Bill of Lading, inventory, photos. Keep the certified-mail receipt.