Moving in Massachusetts: Regulations, Rights & Costs
Everything you need before hiring a mover in Massachusetts — the regulator, how to verify a license, where to complain, your protections, and typical local move costs.
Who regulates movers in Massachusetts?
Massachusetts Department of Public Utilities – Transportation Oversight Division (MA DPU)
- License required (intrastate): Yes
- License lookup: verify a mover
- Deposit cap: No specific state deposit cap identified; verify with MA DPU.
How to file a complaint in Massachusetts
Online: https://www.mass.gov/dpu
Phone: 1-617-305-3559
Mail: MA Department of Public Utilities, 1 South Station, Boston, MA 02110
For interstate moves, also use FMCSA (1-888-368-7238) and the DOT OIG (1-800-424-9071). Full guide.
Your consumer protections in Massachusetts
- Movers must be licensed by the DPU and file public tariffs
- Mandatory written estimate and bill of lading
- Complaints handled by DPU or MA Attorney General Consumer Protection
Key statutes & rules
- Massachusetts General Laws Chapter 159B (household goods movers)
- DPU license and tariff filing required
Massachusetts regulates intrastate household goods movers through the DPU Transportation Oversight Division.
Typical local move cost in Massachusetts
Local move estimate for Northeast region (2 movers + truck, excludes packing/materials). Figures are model estimates, not quotes.
| Home size | Estimated range |
|---|---|
| Studio | $332 – $1,061 |
| 1 bed | $433 – $1,531 |
| 2 bed | $635 – $2,237 |
| 3 bed | $836 – $2,942 |
| 4 bed | $1,038 – $3,648 |
Estimates use the ReloFig model (BLS wages × regional × Northeast factor). Always get three written quotes. Methodology.
Cities in Massachusetts
Sources: www.mass.gov www.movingcompanyreviews.com . ReloFig does not sell your information.